FAQs
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I am on lots of different platforms - often as OnlyOceanArt (IG, TikTok, Pinterest, Youtube)
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I am happy for my artwork to be tattooed, and I would love to see anything you get done! I do ask that you buy a tattoo token (digital item) if you plan to do this as a small means of supporting my work, and you will also get a digital tattoo 'permission' slip that you can show to your tattoo artist.
I am also available for tattoo commissions, if you would like something custom in my style to take to your artist.
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Original paintings will come with an artwork care guide, but generally should be framed out of direct sunlight, behind glass or acrylic glazing, and should be separated from the glass by a mount/matting. This will ensure the longevity of colours.
Prints are slightly more resilient and can handle less meticulous framing, but should still ideally be framed and kept out of direct sunlight to preserve colour.
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It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
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We work with an on-demand order fulfillment company with facilities worldwide! However, some items are made in house by the artist!
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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
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Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us using the contact link with your order number.
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If you did find a mistake in your delivery address, we can send you a replacement order , but shipping will be at your own cost
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If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment. Use contact link with your order number to reach out
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please message us through the contact link within a weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here (Contact Us)
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Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us throught the contact link with photos of wrong/damaged items and we’ll sort that out for you asap
Please note you once we respond you will be able to provide us with a photo