SHIPPING & RETURN POLICY
Due to COVID-19, delivery times can be expected to delay. It can take anywhere from 3 - 14 days to process your order (this does not include shipping times) . Thank you so much for your patience and understanding. I’m currently trying to fulfill all orders as quickly as I can,.
You will receive an email with a tracking number after it's been processed and dispatched.
Estimated shipping times:
United States
Fully tracked: 2 - 9 business days
Canada
Fully tracked: 2 - 8 business days
GTA: Local deliveries are untracked will be personally delivered
or you can select to pick up your order at no cost.
Rest of the World
Because of Covid Rates for International shipment has increased, for now International order should must message me before approval. But are available for United Kingdom USA and Canada at the moment without prior approval.
Can I make changes to my order after it's been placed?
I can't guarantee that I'll be able to make changes to your order as I start working on your order as soon as it is placed but please contact me at info@onlyoceanart.com and I'll do my best!
How do I know if my order has shipped?
Once I have finished preparing your order, you will receive an email confirming that your order has been shipped, the email will also include your tracking number if available.
Customs and import taxes
Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.
please be aware Customs charges are not normally charged
Returns Policy
I am unable to offer returns or exchanges at this time, but if there are any problems with your order please don't hesitate to contact me.
Please ensure that the shipping address you enter is correct as I can not be held responsible for parcels lost in transit.
Refused shipments will not be issued a refund as the package won't be returned to me.
Who can I contact if there are any issues with my order?
Please send an email with your order number to info@onlyoceanart.com and I’ll get back to you as soon as I can!
Thank you again for being wonderful and understanding,